Terms & Conditions
Terms and Conditions & Non-refundable Booking Fees.
1. Introduction
These terms and conditions govern the payment, application, and forfeiture of non-refundable booking fees. By booking with us, you acknowledge and agree to these terms.
2. Non-refundable booking fee
A non-refundable booking fee is required to secure your reservation.
This booking fee is non-refundable under any circumstances, including but not limited to cancellations, changes, or failure to attend the booked service.
The amount of the booking fee will be communicated at the time of booking.
3. Payment and confirmation
The booking fee must be paid at time of booking, when requested, to confirm the reservation.
Reservations are not considered confirmed until the booking fee has been received.
Payment method accepted is via bank transfer (BACS payment).
4. Cancellation and rescheduling
In the event of cancellation by the client, the booking fee will not be refunded.
Rescheduling may be allowed at our discretion, subject to availability and with adequate notice.
If rescheduling is permitted, the booking fee may be applied to the new date, but this is not guaranteed.
5. Provider cancellation
If we need to cancel or reschedule the booking due to unforeseen circumstances, we will offer an alternative date.
If rescheduling is not possible, we may offer a refund at our discretion.
6. No-show policy
Failure to attend a scheduled booking without prior notice will result in forfeiture of the booking fee.
No-shows may impact future booking opportunities.
7. Treatment packages
Treatment packages must be paid in full at your initial consultation / first treatment, to qualify for a discount.
8. Amendments to Terms and Conditions
We reserve the right to modify these terms and conditions at any time.
Any updates will be communicated as necessary and will apply to future bookings.
By proceeding with your booking, you confirm that you have read, understood, and agreed to these terms and conditions.
Simona Sladkova
Business Owner & Founder
1. Introduction
These terms and conditions govern the payment, application, and forfeiture of non-refundable booking fees. By booking with us, you acknowledge and agree to these terms.
2. Non-refundable booking fee
A non-refundable booking fee is required to secure your reservation.
This booking fee is non-refundable under any circumstances, including but not limited to cancellations, changes, or failure to attend the booked service.
The amount of the booking fee will be communicated at the time of booking.
3. Payment and confirmation
The booking fee must be paid at time of booking, when requested, to confirm the reservation.
Reservations are not considered confirmed until the booking fee has been received.
Payment method accepted is via bank transfer (BACS payment).
4. Cancellation and rescheduling
In the event of cancellation by the client, the booking fee will not be refunded.
Rescheduling may be allowed at our discretion, subject to availability and with adequate notice.
If rescheduling is permitted, the booking fee may be applied to the new date, but this is not guaranteed.
5. Provider cancellation
If we need to cancel or reschedule the booking due to unforeseen circumstances, we will offer an alternative date.
If rescheduling is not possible, we may offer a refund at our discretion.
6. No-show policy
Failure to attend a scheduled booking without prior notice will result in forfeiture of the booking fee.
No-shows may impact future booking opportunities.
7. Treatment packages
Treatment packages must be paid in full at your initial consultation / first treatment, to qualify for a discount.
8. Amendments to Terms and Conditions
We reserve the right to modify these terms and conditions at any time.
Any updates will be communicated as necessary and will apply to future bookings.
By proceeding with your booking, you confirm that you have read, understood, and agreed to these terms and conditions.
Simona Sladkova
Business Owner & Founder
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